Complaints Procedure

Last updated: October 2026

Everyone who contacts Connectedwonder Concrete should be treated fairly. If something went wrong, please let us know. This page explains how to raise a complaint and what to expect from us. It is a general template, not legal advice.

Topics You Can Bring to Us

You are welcome to write to us about:

• Your experience when calling or messaging Connectedwonder Concrete
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. Each one answers for its own estimates, pricing, workmanship and customer service. If there is a problem with work at your home, start by raising it with the provider directly, and keep a written record.

Please tell us as well. Feedback helps keep our network honest, and providers who repeatedly fall short may be removed. Keep in mind that Connectedwonder Concrete cannot settle contract disputes, return money you paid a provider or act on a provider's behalf.

Sending Your Complaint

Email contact@connectedwonder.living and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what outcome you want

After You Write

We will confirm by email that your complaint arrived, usually within a few business days. We then look into what happened, which may include contacting the provider. After that, we reply with what we found and any steps we plan to take.

If You Still Have Concerns

If our reply does not settle things, write back and ask us to look again. You may also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For licensed providers, your state contractor licensing board may be able to help.

Contact

Email: contact@connectedwonder.living